Purchase and Sales Terms

1. The Agreement

A purchase is based on these sales terms, the information shown in the app checkout, and any specific terms shown by the seller before checkout. If specific seller information gives the customer better rights, that information applies as long as it does not conflict with mandatory consumer law.

2. Parties

BandPin is operated by Spoon Productions Frank S Botten. When a profile owner sells products, services, food items, merch, or tickets through BandPin, the profile owner is normally the seller and contract party for that purchase. BandPin provides the technical platform, cart, checkout flow, ticket wallet, and scanner tools unless otherwise stated.

3. Price and Payment

Prices shown in the app are shown before checkout. Delivery, shipping, pickup fees, ticket fees, and other known costs must be shown before the customer confirms the order. Payments through Vipps, PayPal, or other providers are processed by the selected payment provider and should go to the seller's own account.

4. Pickup, Delivery and Shipping

The available pickup, local delivery, and shipping options are shown in the cart before checkout. The customer must choose one available option before ordering. If delivery or shipping is selected, the customer may be asked for a delivery address before checkout.

5. Order Confirmation and Tickets

After a completed purchase, the order, product status, or ticket status is updated in BandPin when payment confirmation is received. Tickets may be shown in My Tickets with a QR code. The seller is responsible for ensuring that product, event, and delivery information is correct.

6. Cancellation, Right of Withdrawal and Refunds

Consumer rights may vary depending on whether the purchase is a physical product, food item, service, digital content, event ticket, or time-specific activity. The seller must provide correct information about cancellation, withdrawal rights, refunds, and any exceptions before checkout. Statutory consumer rights are not limited by these terms.

7. Complaints and Defects

If a product, service, delivery, or ticket has a defect or is delayed, the customer should contact the seller as soon as possible. Customers may also contact BandPin support if they need help finding seller contact details or documenting an order in the app.

8. Privacy and Payment Data

BandPin stores only the information needed to run the service, order flow, ticket wallet, support, and security. Full payment card details are handled by the payment provider, not BandPin. See the Privacy Policy for more details.

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