Support

Help, contact, account support, and common questions for BandPin.

Vipps, orders and tickets Payment links, Integrated Vipps, payment status, QR tickets and refunds. Account and login Help with login, fan accounts, email confirmation and Profile Editor access. Profiles and content Editing Band, Service, FoodPin and CulturePin profiles, images, products, menus and activities. BandPin Access and purchases Restore purchase, subscription access and App Store or Google Play billing. Map and locations Location search, pins, places and map visibility.

Contact Support

If you need help with BandPin, have account issues, find a bug, or need assistance with a subscription, you can contact us here:

support@bandpin.com

We aim to respond within 24–48 hours on business days.

What We Can Help With

Account access, fan login and Profile Editor login issues.
BandPin Access subscription and restore purchase questions.
Band, Service, FoodPin and CulturePin profile editing.
Products, menus, activities, events, images and public links.
Map, location, pin, share or preview questions.
General app bugs, errors, or unexpected behavior.

Common Questions

How do I restore BandPin Access?

Open the app and go to Account Settings, then choose Restore Purchase. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.

Why do I see Profile Editor login instead of normal app login?

Profile Editor is browser-based and only for existing profile owners. Fan login belongs in the BandPin app. If a link opens the editor by mistake, close it and open BandPin directly from the app icon.

Who manages BandPin Access billing?

BandPin Access subscriptions and renewals are handled by Apple App Store or Google Play, depending on where the subscription was purchased.

How do I update profile images or content?

You can update supported images and content directly in the app or, for existing profile owners, through Profile Editor. This includes Band, Service, FoodPin and CulturePin profile content.

Why is a location or place not showing correctly?

Search and map results depend on available place data. If a result is missing or inaccurate, try a more specific search using place name, city, or full address.

Vipps, Orders and Tickets

Payment link or Integrated Vipps?

A payment link opens the seller's external payment page. The seller must verify payment and update the BandPin order manually. Integrated Vipps connects payment to the order and confirms payment status automatically. These payments are separate from BandPin Access subscriptions, which use Apple App Store or Google Play.

How does a seller connect Vipps?

Open Dashboard > Payments for the correct profile on bandpin.app or in BandPin on iPhone or Android. For links, enable Vipps, choose Payment link, paste your business payment link and save. For Integrated Vipps in production, order Integrated payment from Vipps, ask Vipps to connect the sales unit to BandPin as integration partner, then enter the approved sales unit MSN and save. A saved MSN alone does not confirm an active connection. Test mode requires separate test credentials.

Payment pending, or Vipps does not return to the app?

Do not pay again immediately. Check My Orders with the purchasing account. For Integrated Vipps, allow time for payment confirmation and use the return page to check again if available. On iPhone or Android, use Open in app if offered or open BandPin manually. On web, return to bandpin.app. A return link or a payment reservation is not proof of completed payment. For payment links, ask the seller to verify payment.

Where are tickets, seats and delivery details?

Automatic BandPin QR tickets require Integrated Vipps. After confirmed payment, open My Tickets and check the event, category and any assigned seat. External ticket links may issue tickets outside BandPin. For products, check pickup, delivery or shipping options, address, time, fees and total in checkout, then follow My Orders. Sellers manage orders and fulfillment in Dashboard > Orders. Do not share ticket QR codes publicly.

How do I request a cancellation or refund?

Contact the seller or organizer first. Integrated Vipps has cancellation and refund actions for authorized sellers in Dashboard > Orders, depending on payment status. Changing an order label is not proof of a refund. For payment links, the seller handles refunds in their payment solution. For technical issues, send support the order ID, seller, time, exact URL and whether you used iPhone, Android, bandpin.app or bandpin.com. Never send API secrets or card details.

Open detailed help on bandpin.app

Before Contacting Support

To help us resolve issues faster, include as much of the following as possible: